Awesome sauce

Best online gaming experience to date! I came across Lucky Red Casino through a local casino's (Mystic Lake) website. Joining was fast and simple. I very impressed with the graphics of the games and how each game was exciting and fun to play. I made a deposit and got an outstanding welcome bonus. Well not winning much on the free spins, I did win overall. I was able to withdrawal exactly what was expected and to do so all I need to do is the verification. Proof of who I am and residence with a selfie. Also, the customer service they have is definitely top of line service. I used the chat option one night due to an issue at which I thought I had lost a feature because right after I hit all of a sudden it brought me back to the home page. So I chatted with Customer service and they knowledgeable of how the game and website operate as well as very professional as they took the time to go into detail on how the spins work vs the graphics if there were any glitches as well as walked me through the steps to take if another thought problems arise. I was happy to hear I did not lose the feature and it was still waiting for me. My phone is the only issue which the customer service team still had the patience to work through. I was already a satisfied customer once my chat session ended. However, going above and beyond customer service I received a personal email from Jake (one of our hosts), who just wanted to follow up with me to ensure there was no issue or if there were anymore questions he could assist with. Impressive! 5 stars from me. You and your team keep up the good work. I see it and appreciate it. Thanks Again!Erin Corell

Fast response from customer service and alot of games to choose from

I had a issue with a casino site, (unpaid winnings)I contacted Casino guru, they listened to my side of the argument and had made attempts to reach the casino site, they stayed with me checking up on updates and kept trying to establish contact with said site. The matter finally got resolved even tho the casino site never acknowledged the complaint from casino guru I believe if never reached out for help there would be a very good chance I would still be trying to collect my winnings.

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